We offer a 14 day return/exchange policy in bracelets, rings and necklaces,
which means that you have the ability to send the product(s) you purchased
back to us within 14 consecutive days - starting from the day in which you
received your order. You will be given a full refund of the product(s) if in the
same condition as when you received them*.
*Subject to the following conditions:
- The product(s) must be returned in their entirety
- The product(s) must not be damaged
Due to safety and hygienic reasons, we are unable to accept exchanges or
returns on any earrings.
Send an email to firstname.lastname@example.org specifying RETURN in the subject.
Once the return has been approved. We will refund you using the same payment
method you selected when you made your purchase, within 30 days from
receiving the package. We will let you know as soon as we have made a full
Returns must be shipped back to our warehouse under the responsibility and
cost of the customer.
Send the product(s) to this address:
C/ del Ebro 5, 08002, Madrid (Spain)
If you believe the product(s) that you received are defective, please contact
us here. Once we have reviewed your claim, we will proceed with the
exchange of the defected item for a new piece. In the event that the item is no
longer available, we will process the refund for the entire order within two
Note: Kindly reach out to us in the event that your product has broken or been
damaged, so that we can look into a possible solution for you. If your product
has been manipulated or repaired, we will unfortunately be unable to proceed
with any solution.
We recommend that you include the below details when you e-mail us:
• Your order number
• A description of the defect
• Photo(s) showing the defect
In the event that you receive an item which you did not order, please contact
us as at email@example.com to arrange for a return and/or exchange. In
this case Bruna Bongani will bear the costs of both shipping and return.
If the shipping courier is unable to deliver your order successfully, we will
proceed to refund the purchase price to the same payment method used, once
the order has been returned to our warehouse. We will be unable to return the
package to you, therefore you will need to process a new order.
For further information, do not hesitate to contact us via e-mail firstname.lastname@example.org